Shipping & returns

Shipping policy

SHIPPING POLICY 1. ORDER PROCESSING TIMES All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. [Optional note for peak seasons or high volume: Please note that order processing times may be extended during sale events, holiday seasons, or estate clearance sales.] 2. DOMESTIC SHIPPING RATES & ESTIMATES Shipping charges for your order will be calculated and displayed at checkout. - Standard Shipping ([3-5] business days): $9.99 flat rate or calculated at checkout - Expedited Shipping ([1-2] business days): Calculated at checkout 3. HOW DO I CHECK THE STATUS OF MY ORDER? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@luxegiftstudio.com with your name and order number, and we will look into it for you. 6. REFUNDS, RETURNS, AND ADJUSTMENTS In the event that your order arrives damaged in any way, please email us as soon as possible at info@luxegiftstudio.com with your order number and a photo of the item’s condition as well as the packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. For complete details on eligible returns and exchanges, please refer to our Return Policy. 7. CONTACT US If you have any further questions, please don't hesitate to contact us - Email: info@luxegiftstudio.com

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at rcjpro@gmail.com. Please note that returns will need to be sent to the following address: 7106 Colada Court, Dallas, TX 75075 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at rcjpro@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rcjpro@gmail.com.